Shipping policy

 

Ragstore Shipping Policy

At Ragstore, we strive to provide our customers with a seamless and efficient shipping experience. Here are the details of our standard shipping policy:

Shipping Methods

  • Courier Service: We partner with Courier IT to ensure timely and secure delivery of your orders.

Shipping Rates

  • Flat Rate: A standard shipping fee of R99 applies to all orders, regardless of size or weight.
  • Free Shipping: Enjoy free shipping on orders over R1000.

Processing Time

  • Order Processing: All orders are processed within 1-2 business days. Orders placed after 12 PM will be processed the next business day.
  • Weekend Orders: Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Local Deliveries: For deliveries within [Local Area], please allow 2-3 business days for your order to arrive.
  • National Deliveries: For deliveries to other areas within South Africa, please allow 5-7 business days for your order to arrive.
  • Remote Areas: Deliveries to remote or outlying areas may take up to 10 business days.

Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive an email with your tracking number and a link to track your package.
  • Courier IT Tracking: You can also track your order directly on the Courier IT website using your tracking number.

Shipping Address

  • Accuracy: Please ensure that all shipping information is accurate and complete to avoid delays.
  • Changes: If you need to make changes to your shipping address after placing an order, please contact us immediately at ragsales@reliance-clothing.com or call us at 021 447 7313.

International Shipping

  • Currently Unavailable: At this time, we do not offer international shipping. We only ship within South Africa.

Delays and Issues

  • Unexpected Delays: While we strive to meet our delivery times, please note that delays can occur due to unforeseen circumstances such as weather conditions, strikes, or other external factors.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately so we can resolve the issue.

Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to reach out to our customer service team at ragsales@reliance-clothing.com or call us at 021 447 7313.

Thank you for shopping with Ragstore!